Shipping & Returns

 Cancellations, Refunds, Shipping and Returns

It's our goal to provide exceptional service to every client. If you have questions about these or any other policies, let's chat. 

Cancellations: If you need to cancel an appointment, we kindly request that you email us 24 hours prior to your scheduled appointment so we can offer this time to other clients. Failure to provide cancellation notice result in the forfeiture of any refund.

E Design / Virtual Design Refunds: If you request a refund before your scheduled consultation or start date, we will gladly process it for you. However, please note that a service fee of 6% will be deducted from your payment to cover processing fees.

Custom Design Refunds or Returns: For details on our refund policy for any service, payment or purchases, please refer to your letter of agreement terms. 

Vintage Shop Shipping: Shipping is calculated at checkout based on the dimensions and weight of the item(s) purchased. We utilize USPS, UPS and DHL as our shipping providers. Our goal is to make shipping as affordable as possible for you. 

Vintage Shop Returns: Full-price items are eligible for a full refund within 7 days of delivery. The customer is responsible for return shipping charges. We recommend shipping your item via a traceable shipping method to ensure that it safely makes it’s way back to us. To start a return, email us.